11th Annual BioPartnering North America™
Vancouver Convention Centre | Vancouver, BC, Canada
24-26 February 2013
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BPN 2013 SPONSORS
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Frequently Asked Questions
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Yes. We do not rent, sell, or distribute email addresses outside our company. Email addresses will be used internally for event communication and periodical news only.
I would like to ship my corporate materials to the conference. What is the shipping address?
Who can I contact regarding customs and shipping internationally?
You may contact our appointed customs broker for shipping/importation information and assistance:
Mr. Bob Hobson
Service Plus International Inc
1866 Notre Dame Avenue
Winnipeg, Manitoba, Canada, R3H 0X8
What is included in the price of a general registration ticket?
Registration includes access to all company presentations, exhibit hall booths, leadership sessions, workshops, breakfasts, lunches, receptions, a program booklet, and up to three months of access to biopartnering.com, the conference partnering software.
May I register by phone?
No. All registrations must be submitted online. Registrations are not accepted by phone, fax or email.
Are there any discounts for associations or bioscience members?
Members of select trade associations may qualify for a discounted delegate registration. Please contact Client Services for details.
Is it possible to obtain a “one day only” pass?
No. We do not sell single day tickets.
May I share my registration with a colleague?
No. Your registration cannot be transferred to another delegate once you have checked in at the conference.
What methods of payment are accepted?
Payment may be made by wire transfer in USD or CAD, check in USD or CAD, or by credit card (Visa or MasterCard) in USD. Please note that as of 14 January 2013, payment for registration will be accepted by credit card only.
While registering, my credit card was declined. Why is this?
There can be a number of reasons why a credit card can be declined. One of which is if the bank which issued the card does not recognize Technology Vision Group LLC as a vendor. Banks may decline the transaction even if there are sufficient funds in the account. This will require a phone call to the bank for pre-authorization of the transaction.
What is the cancelation policy?
In order to receive a refund (minus a CAD $400 + HST processing fee), cancelations must be submitted by email to Client Services no later than the opening of biopartnering.com, 2 January 2013. After biopartnering.com opens on 2 January 2013, registration fees are nonrefundable; however, you may send a replacement from your company at no additional charge.
May I make a substitution on my registration?
Yes. If you are personally unable to attend, you may send a substitute in your place free of charge.
I have registered, but have not received my e-confirmation and invoice. When can I expect these?
An e-confirmation with your invoice will be sent within 48 hours of receipt of your registration. If you have not received your e-confirmation and invoice, please check your Spam filter to see if the e-confirmation was routed to your junk mail folder. If the e-confirmation has been routed to your junk mail folder, please add: @biopartnering.com and @techvision.com to your “Safe Senders” list. If the e-confirmation is not in your junk email folder, please email Client Services to have it resent.
I have registered, but haven’t received my login details for the partnering system.
If you have not received your login details to access biopartnering.com, please confirm that payment for your registration has been sent. Login details for biopartnering.com are emailed when payment is reeivecd but not before 2 January 2012 (the date the system opens). Please click here to have your biopartnering.com login details resent.
How do I request a refund of the HST (Harmonized Sales Tax) I was charged on my invoice as I am not a Canadian company?
Please visit the Canada Revenue Agency website for details and appropriate forms to submit for a refund.
What happens if I have not paid my registration before the conference?
Registrations that are not paid 28 days after the invoice date may be canceled.
When will I receive my conference badge?
You will receive your name badge and handbook when you check in onsite.
What is the last day I can register for the event before arriving?
There is no deadline to register; however, the deadline to receive the discounted Early Bird Rate ends 16 January 2012. Registrations will be accepted online through 23 February and onsite at the event starting on 26 February 2012.
What is biopartnering.com?
biopartnering.com is web based partnering software that among other things, enables you to pre-arrange your face-to-face meetings prior to attending BioPartnering North America.
How do I obtain access to biopartnering.com?
biopartnering.com will open on 2 January 2013.
Can I get a list of registered delegates?
If you have registered and submitted payment for your registration, you can pull up-to-date delegate lists at any time from biopartnering.com.
My username/password doesn’t work, what should I do?
If you obtained your username and password via the automated “Forgot your username or password?” function on the biopartnering.com login page, it is possible your account is not yet activated. We recommend that you do the following:
I lost my username/password, what should I do?
I submitted a company profile as part of my presenter application. Will that profile be imported into biopartnering.com?
No. The profile you submitted is only used by the selection committee and the information gathered is reflective of the selection process.
What are the company profiles in biopartnering.com used for?
The purpose of your company profile is to provide up-to-date information regarding your company and products/services. The information you enter will be reviewed by other delegates and used in their decision making process as to which companies to schedule meetings with.
How do I enter a profile into biopartnering.com?
Upon receipt of your login details, please log in to your account and click on the "Edit Company Profile" link. This will direct you to the company profile editing page.
How do I print my schedule?
To print a copy of your schedule, please log in to your biopartnering.com account and click on the Print Schedule link located in the My Meetings module. To print a copy of your meeting availability, please click on the Meeting Availability link. Alternatively, you can obtain your final meeting schedule, which may include last minute changes and additional meetings, onsite from the Meeting & Message Desk.
As a speaker, who do I contact about my registration, biography, program logistics, location, timing, etc.?
All speakers will receive a logistics email which outlines details to help you prepare for your speaking role. You may also find most schedule information on the online program.
When will program details be made available online?
The 2012 BPN block program is available online.
Who do I contact for sponsorship opportunities?
Please contact Nadine Freihofer to discuss sponsorship package options.
What sponsorship packages are available and what benefits are included with each?
A variety of sponsorship packages at different price levels which offer exceptional promotional opportunities to a targeted audience of decision makers are available. For details, please contact Nadine Freihofer.
Do I receive an ad in the conference handbook?
Certain levels of Sponsorship include the opportunity to submit an ad in the printed conference handbook. Contact Jenny Dunton for details.
How do I access the delegate list?
All paid delegates are listed in biopartnering.com and can be downloaded and printed. If you are registered and paid, you can pull up-to-date delegate lists at any time.
What benefits will I receive as a Podium presenter?
A comprehensive list of Podium presentation benefits can be found online.
How much does it cost to have a company presentation?
The cost of a company presentation varies with the type of presentation and the current exchange rate. Please see our Presenter page, or contact Kim Parisi at +1.831.464.4230 x105 for current presenter fees.
How do I apply for a company presentation? Is there a deadline?
Applications to present are accepted online. There is no deadline to apply, but presenting company opportunities are limited in number and reviewed in the order received, so it is recommended to apply early to ensure the best chance for acceptance. To submit an online application, please visit our Apply to Present page.
What kind of company would benefit from a company presentation?
If your company has one or more of the following business development goals, a company presentation can give you face-time with industry decision makers that can make your goal a reality:
What sort of information should I include in my application?
The two most important things to include in your presenter application are:
I have submitted my presenter application. What happens now?
First, you will receive an email confirmation that your application has been received. Please note: this receipt is not a confirmation of acceptance - it is only a confirmation that the committee has received your application. Please be sure to submit a current email and phone number with your application; the committee may be contacting you to request additional information before your application is approved.
Can I have a list of past presenters?
What is the Cancelation Policy?
Exhibitors and Podium Presenters:
How do I reserve a hotel room?
Visit our travel page for reservation information.
Is there a group rate discount for BPN?
Yes, for a finite number of rooms. See the travel page for additional hotel information.
What do I need to bring with me to check in at the conference?
Please bring some form of identification, a business card or Driver’s License, to assist the registration staff with locating your name badge. If you have not pre-registered, you will need to bring a credit card with you to complete the onsite registration.
Can I register onsite?
Yes. Onsite registration will be available via credit card only beginning at 15:00 on 26 February 2012.
When can I check in onsite?
The Registration desk is open from 15:00 to 19:30 on Sunday, 26 February 2012 and again 7:30 to 16:00 on Monday, 27 February 2012.
Is there a business centre?
A business center is not available onsite at the Vancouver Convention Centre. Local options are available within a couple minutes walking distance, or please utilize the business center at your hotel.
How can I stay informed onsite about my meetings?
1. Via SMS (Text) Messaging: