Frequently Asked Questions
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Do you have a privacy policy for email addresses?
Yes. We do not rent, sell, or distribute email addresses outside our company. Email addresses will be used internally for event communication and periodical news only.
I would like to ship my corporate materials to the conference. What is the shipping address?
GENERAL DELEGATES
General delegates should plan on bringing corporate materials by hand to the Vancouver Convention Centre. Alternately, you may ship any materials to yourself, to your hotel, at your own cost. You would be responsible for receiving and bringing your shipments onsite.
SPONSORS, EXHIBITORS, PRESENTERS
Sponsors, presenters, and exhibitors should refer to their individual logistics pages for shipping instructions specific to their needs.
All delegates who plan to ship or bring materials should attach a copy of the Canada Border Services Agency Event Recognition Letter for assistance with customs and shipping internationally.
For questions, please contact Jenny Dunton, Conference Logistics Manager.
Who can I contact regarding customs and shipping internationally?
You may contact our appointed customs broker for shipping/importation information and assistance:
Mr. Bob Hobson
Operations Manager
Service Plus International Inc
1866 Notre Dame Avenue
Winnipeg, Manitoba, Canada, R3H 0X8
All delegates who plan to ship or bring materials should attach a copy of the Canada Border Services Agency Event Recognition Letter for assistance with customs and shipping internationally.
What is included in the price of a general registration ticket?
Registration includes access to all company presentations, exhibit hall booths, leadership sessions, workshops, breakfasts, lunches, receptions, a program booklet, and up to three months of access to biopartnering.com, the conference partnering software.
May I register by phone?
No. All registrations must be submitted online. Registrations are not accepted by phone, fax or email.
Are there any discounts for associations or bioscience members?
Members of select trade associations may qualify for a discounted delegate registration. Please contact Client Services for details.
Is it possible to obtain a “one day only” pass?
No. We do not sell single day tickets.
May I share my registration with a colleague?
No. Your registration cannot be transferred to another delegate once you have checked in at the conference.
What methods of payment are accepted?
Payment may be made by wire transfer in USD or CAD, check in USD or CAD, or by credit card (Visa or MasterCard) in USD. Please note that as of 14 January 2013, payment for registration will be accepted by credit card only.
While registering, my credit card was declined. Why is this?
There can be a number of reasons why a credit card can be declined. One of which is if the bank which issued the card does not recognize Technology Vision Group LLC as a vendor. Banks may decline the transaction even if there are sufficient funds in the account. This will require a phone call to the bank for pre-authorization of the transaction.
Another reason for a “declined" message can be that the billing address does not match the billing address for the card. The billing address must match the address to which the bill is sent.
What is the cancelation policy?
In order to receive a refund (minus a CAD $400 + HST processing fee), cancelations must be submitted by email to Client Services no later than the opening of biopartnering.com, 2 January 2013. After biopartnering.com opens on 2 January 2013, registration fees are nonrefundable; however, you may send a replacement from your company at no additional charge.
Please note: Refunds and credits are not available for registrations processed and paid prior to obtaining a special admission rate or complimentary registration. For questions, please contact Client Services before completing your registration.
We reserve the right to cancel unpaid delegate registrations after 28 days without notice to the customer. Delegates who wish to re-register may be subject to additional fees and/or ticket prices. We cannot guarantee “early rate” or other special admission tickets if they are unpaid after 28 days.
Exhibitors and Podium Presenters:
Full payment is due within 14 days of issued invoice date. We reserve the right to reassign and/or resell exhibition spaces and podium presentation slots without prior notification if payment deadlines are missed. Once payment is received, we will reserve your slot in the program; for this reason exhibition space and podium presenter slots are nonrefundable, should you choose to cancel after payment has been received.
If you cancel your Exhibition space but will still attend, you will have 48 business hours to reschedule all meetings scheduled to your space to one of the publicly available meeting spaces using the biopartnering.com reschedule feature. Any meetings that cannot be rescheduled will need to be canceled. All meeting spaces are on a first-come, first-served basis. After 48 hours, any remaining meetings in the space will be canceled.
Dedicated Meeting Booths:
In order to receive a refund (minus a CAD $400 processing fee, plus HST), cancelations must be submitted by email to Client Services no later than the opening of biopartnering.com. After biopartnering.com opens on 2 January 2013, Dedicated Meeting Booths are nonrefundable.
If you cancel your Dedicated Meeting Booth but will still attend, you will have 48 business hours to reschedule all meetings scheduled to your space to one of the publicly available meeting spaces using the biopartnering.com reschedule feature. Any meetings that cannot be rescheduled will need to be canceled. All meeting spaces are on a first-come, first-served basis. After 48 hours, any remaining meetings in the booth will be canceled.
May I make a substitution on my registration?
Yes. If you are personally unable to attend, you may send a substitute in your place free of charge.
Please contact Client Services for instructions on how to register your replacement delegate.
I have registered, but have not received my e-confirmation and invoice. When can I expect these?
An e-confirmation with your invoice will be sent within 48 hours of receipt of your registration. If you have not received your e-confirmation and invoice, please check your Spam filter to see if the e-confirmation was routed to your junk mail folder. If the e-confirmation has been routed to your junk mail folder, please add: @biopartnering.com and @techvision.com to your “Safe Senders” list. If the e-confirmation is not in your junk email folder, please email Client Services to have it resent.
I have registered, but haven’t received my login details for the partnering system.
If you have not received your login details to access biopartnering.com, please confirm that payment for your registration has been sent. Login details for biopartnering.com are emailed when payment is reeivecd but not before 2 January 2012 (the date the system opens). Please click here to have your biopartnering.com login details resent.
How do I request a refund of the HST (Harmonized Sales Tax) I was charged on my invoice as I am not a Canadian company?
Please visit the Canada Revenue Agency website for details and appropriate forms to submit for a refund.
What happens if I have not paid my registration before the conference?
Registrations that are not paid 28 days after the invoice date may be canceled.
Please contact Kim Parisi for questions or assistance regarding making payment.
When will I receive my conference badge?
You will receive your name badge and handbook when you check in onsite.
What is the last day I can register for the event before arriving?
There is no deadline to register; however, the deadline to receive the discounted Early Bird Rate ends 16 January 2012. Registrations will be accepted online through 23 February and onsite at the event starting on 26 February 2012.
What is biopartnering.com?
biopartnering.com is web based partnering software that among other things, enables you to pre-arrange your face-to-face meetings prior to attending BioPartnering North America.
How do I obtain access to biopartnering.com?
biopartnering.com will open on 2 January 2013.
General delegates:
You must register online and submit payment for your registration fee. Once the payment has been received, you will receive your username and password.
Presenters and Exhibitors:
As a reminder, applying to present and/or exhibit at BPN does not actually register you to attend. Once you have been approved and have submitted payment for your presenter and/or exhibit spot, you will be provided with a link to register online for your complimentary ticket. After your registration is processed, you will receive an email with your login details.
Sponsors and Supporters:
You will receive a special registration link as part of your logistics package. Please use that link to register yourself and/or your colleagues. Once the registration details have been processed, we will send you your login details.
Can I get a list of registered delegates?
If you have registered and submitted payment for your registration, you can pull up-to-date delegate lists at any time from biopartnering.com.
- Log in to biopartnering.com with a user name and password.
- Under the Profiles module, click on Personal, at the bottom- click on the Show All.
- You can then sort by title, country, company or name simply by clicking on the headers.
- When you are ready, scroll over with your mouse to copy all and paste special into an excel document.
- (Use Paste Special and select Text Only)
My username/password doesn’t work, what should I do?
If you obtained your username and password via the automated “Forgot your username or password?” function on the biopartnering.com login page, it is possible your account is not yet activated. We recommend that you do the following:
- Verify that your registration fees are paid:
- Check with your accounting/finance department to verify that they have submitted payment.
- If payment was submitted, contact us at registration@techvision.com to verify we have received it.
- Sponsors, Presenter and Exhibitors: Ensure that you are actually registered to attend the event by contacting registration@techvision.com.
- Otherwise, contact our technical support team at team via email support@biopartnering.com or phone on +1.866.601.8372 or 604.601.8372, then press 7.
I lost my username/password, what should I do?
To have your username and password resent, please click here and enter your email address. Alternatively, you can email your request to Jaro Dockalova.
I submitted a company profile as part of my presenter application. Will that profile be imported into biopartnering.com?
No. The profile you submitted is only used by the selection committee and the information gathered is reflective of the selection process.
You will need to upload a company profile to biopartnering.com or edit an existing profile, once you have received your login details.
What are the company profiles in biopartnering.com used for?
The purpose of your company profile is to provide up-to-date information regarding your company and products/services. The information you enter will be reviewed by other delegates and used in their decision making process as to which companies to schedule meetings with.
How do I enter a profile into biopartnering.com?
Upon receipt of your login details, please log in to your account and click on the "Edit Company Profile" link. This will direct you to the company profile editing page.
How do I print my schedule?
To print a copy of your schedule, please log in to your biopartnering.com account and click on the Print Schedule link located in the My Meetings module. To print a copy of your meeting availability, please click on the Meeting Availability link. Alternatively, you can obtain your final meeting schedule, which may include last minute changes and additional meetings, onsite from the Meeting & Message Desk.
As a speaker, who do I contact about my registration, biography, program logistics, location, timing, etc.?
All speakers will receive a logistics email which outlines details to help you prepare for your speaking role. You may also find most schedule information on the online program.
If you have specific questions, please contact Jenny Dunton, Conference Logistics Manager.
When will program details be made available online?
The 2012 BPN block program is available online.
Who do I contact for sponsorship opportunities?
Please contact Nadine Freihofer to discuss sponsorship package options.
What sponsorship packages are available and what benefits are included with each?
A variety of sponsorship packages at different price levels which offer exceptional promotional opportunities to a targeted audience of decision makers are available. For details, please contact Nadine Freihofer.
Do I receive an ad in the conference handbook?
Certain levels of Sponsorship include the opportunity to submit an ad in the printed conference handbook. Contact Jenny Dunton for details.
How do I access the delegate list?
All paid delegates are listed in biopartnering.com and can be downloaded and printed. If you are registered and paid, you can pull up-to-date delegate lists at any time.
- Log on to biopartnering.com with a user name and password.
- Under the Profiles box click on Personal, at the bottom- click on the Show All.
- You can then sort by title, country, company or name simply by clicking on the headers.
- Once you’ve sorted to your liking, simply scroll over with your mouse to copy all and paste special into an excel document.
- (Use Paste Special and select Text Only so icons are not displayed in your view).
What benefits will I receive as a Podium presenter?
A comprehensive list of Podium presentation benefits can be found online.
How much does it cost to have a company presentation?
The cost of a company presentation varies with the type of presentation and the current exchange rate. Please see our Presenter page, or contact Kim Parisi at +1.831.464.4230 x105 for current presenter fees.
How do I apply for a company presentation? Is there a deadline?
Applications to present are accepted online. There is no deadline to apply, but presenting company opportunities are limited in number and reviewed in the order received, so it is recommended to apply early to ensure the best chance for acceptance. To submit an online application, please visit our Apply to Present page.
What kind of company would benefit from a company presentation?
If your company has one or more of the following business development goals, a company presentation can give you face-time with industry decision makers that can make your goal a reality:
- Partnering of a drug, device, discovery platform or delivery device with a pharmaceutical or biotech company.
- If you have a service to offer to the phama and biotech industry such as contract manufacturing, contract research or device development services.
- A merger, acquisition or new entity spin-out.
- Fund raising for any stage of company development both public and private.
- In-licensing of new products to enrich your development pipeline.
- Informing the biotech, pharma and investment community of new milestones your company has recently achieved and new developments in your pipeline.
What sort of information should I include in my application?
The two most important things to include in your presenter application are:
- Company’s goals for the conference; are you coming to partner a program, raise funds, in-license a drug delivery technology, seek customers for your services? Take the time to explain why you would benefit from a company presentation.
- What makes your product or program unique? What is it about your company’s work that makes it stand out from the rest? Is it an underserved application? Exceptional efficacy data? A large profit potential? A unique and valuable service?
I have submitted my presenter application. What happens now?
First, you will receive an email confirmation that your application has been received. Please note: this receipt is not a confirmation of acceptance - it is only a confirmation that the committee has received your application. Please be sure to submit a current email and phone number with your application; the committee may be contacting you to request additional information before your application is approved.
If your application is approved, you will receive an email from the Presenter Selection Committee. You will then receive your invoice which is also your electronic confirmation of acceptance.
Can I have a list of past presenters?
For a complete list of past presenters, contact our Sales Team.
If you would like a list of all 2011 attending companies, please click here.
What is the Cancelation Policy?
Exhibitors and Podium Presenters:
Full payment is due within 15 days of issued invoice date. We reserve the right to reassign and/or resell exhibition spaces and podium presentation slots without prior notification if payment deadlines are missed. Once payment is received, we will reserve your slot in the program; for this reason exhibition space and podium presenter slots are nonrefundable, should you choose to cancel after payment has been received.
How do I reserve a hotel room?
Visit our travel page for reservation information.
Is there a group rate discount for BPN?
Yes, for a finite number of rooms. See the travel page for additional hotel information.
What do I need to bring with me to check in at the conference?
Please bring some form of identification, a business card or Driver’s License, to assist the registration staff with locating your name badge. If you have not pre-registered, you will need to bring a credit card with you to complete the onsite registration.
Can I register onsite?
Yes. Onsite registration will be available via credit card only beginning at 15:00 on 26 February 2012.
When can I check in onsite?
The Registration desk is open from 15:00 to 19:30 on Sunday, 26 February 2012 and again 7:30 to 16:00 on Monday, 27 February 2012.
For quicker entry to the conference on Monday morning, please come by Sunday evening to pick up your name badge and enjoy the Opening Reception from 17:30 to 19:30. For more information, please email Client Services.
Is there a business centre?
A business center is not available onsite at the Vancouver Convention Centre. Local options are available within a couple minutes walking distance, or please utilize the business center at your hotel.
The host hotel, the Fairmont Waterfront, offers a fully equipped Business Center located on the Lobby Level.
How can I stay informed onsite about my meetings?
1. Via SMS (Text) Messaging:
You can stay informed about your onsite meetings with SMS text messaging by entering your mobile number into the Mobile text field in your biopartnering.com personal profile. The system will send a text message to your mobile phone to inform you about a new incoming request, a newly scheduled meeting, or a canceled meeting. If you receive a text message, simply follow the instructions stated in the message.
Please check your biopartnering.com account to verify your mobile number. To receive the SMS messages, you must enter the country code for your mobile number, as well as the number itself. Delegates are responsible for any costs associated with using the SMS notification system. SMS messages will originate from a US telephone number. Please contact your wireless carrier for more information.
2. Via the Meeting & Message Desk: During the event you can continue to schedule meetings by visiting the biopartnering.com Meeting & Message Desk. In addition to assisting you with requesting and scheduling meetings, the staff at the Desk will also be able to print copies of your meeting schedule.
How does it work?
- Go to the biopartnering.com Meeting & Message Desk.
- Tell the staff what you would like to do: cancel or reschedule an existing meeting, submit a new meeting request, receive a copy of your schedule, etc.
- Fill out any necessary forms that the staff will hand to you.
- From time to time, check the electronic message monitor (large screen TV) to see if your name is posted.
- If you see your name, return to the Desk. Your name will be posted to alert you that either the delegate responded to your meeting request or that another delegate has left a message for you. If you have a Blackberry or another mobile device enabled to receive emails, you will also be notified via email. The email will instruct you to go the Desk to pick up your message(s).
