Frequently Asked Questions
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Do you have a privacy policy for email addresses?
Yes. We do not rent, sell, nor distribute email addresses outside our company. Email addresses may be used internally for event communication and periodical news only.
I would like to ship my corporate materials to the Westin. What is the shipping address?
GENERAL DELEGATESIf you are a general delegate, you must ship any materials to yourself at your own cost to the following address. You will be responsible for receiving your shipments upon your arrival, and must pay any costs on your own.
Packages must arrive between Wednesday, 20 January and Friday, 22 January 2010.Ship to:
"Your Name"
Arrival Date: "Your Arrival Date"
c/o The Westin Bayshore, Vancouver
1601 Bayshore Drive,
Vancouver, BC V6G 2V4
CANADA
SPONSORS, EXHIBITORS, PRESENTERSIf you are a Sponsor, Exhibitor, or Podium Presenter, you
must ship your packages to Show In Motion. Please refer to your logistics page for details and costs.
All delegates who plan to ship materials should attach a copy of the
Canada Border Services Agency Event Recognition Letter for assistance with customs and shipping internationally.
Who can I contact regarding customs and shipping internationally?
You may contact our appointed customs broker for shipping/importation information and assistance:
Mr. Bob Hobson
Service Plus International Inc
1063 Sherwin Road
Winnipeg, Manitoba, Canada, R3H 0T8
All delegates who plan to ship materials should attach a copy of the
Canada Border Services Agency Event Recognition Letter for assistance with customs and shipping internationally.
What is included in the price of a general registration ticket?
Registration includes access to all company presentations, exhibit hall booths, leadership sessions, workshops, breakfasts, lunches, receptions, a conference handbook & PDF, and up to four months of access to
biopartnering.com, the partnering software.
May I register by phone?
No. All registrations must be submitted online. Registration is not accepted by phone, fax or email.
How do I take advantage of the pharma rate?
The pharma rate is available only to companies with products on the market and a sales team; it is a “2-for-1” ticket which entitles you to bring two delegates for the price of one. For more details, please email
Client Services.
Are there any discounts for associations or bioscience members?
Members of select trade associations may qualify for discounted delegate registration. Please contact
Kim Parisi for details.
Is it possible to obtain a “one day only” pass?
No. We do not sell single day tickets.
May I share my registration with a colleague?
No. Your registration may not be transferred to another delegate once you have checked in at the conference.
What are the methods of payment?
Payment may be made by wire transfer in USD or CAD, check in USD or CAD, or by credit card (Visa, MasterCard, or American Express) in USD.
Please note that as of 15 December 2009, payment for registration will be accepted by credit card only.
While registering, my credit card was declined. Why is this?
There can be a number of reasons why a credit card can be declined. One of which is if the bank which issued the card does not recognize Technology Vision Group LLC as a vendor. Banks may decline the transaction even if there are sufficient funds in the account. This will require a phone call to the bank for pre-authorization of the transaction. Another reason for a “declined" message can be that the billing address does not match the billing address for the card. The billing address must match the address to which the bill is sent.
What is the cancellation policy?
In order to receive a refund (minus a USD $400 + GST processing fee), cancellations must be submitted by email to
Client Services no later than the opening of biopartnering.com (2 November 2009).
After biopartnering.com opens, registration fees are nonrefundable; however, you may send a replacement from your company at no additional charge.
Please note: Refunds and credits are not available for registrations processed and paid prior to obtaining a special admission rate or complimentary registration. For questions, please contact
Client Services before completing your registration.
We reserve the right to cancel unpaid delegate registrations after 28 days without notice to the customer. Delegates who wish to re-register may be subject to additional fees and/or ticket prices. We cannot guarantee “early rate” or other special admission tickets if they are unpaid after 28 days.
Exhibitors and Podium Presenters:
Full payment is due within 15 days of issued invoice date. We reserve the right to reassign and/or resell exhibition spaces and podium presentation slots without prior notification if payment deadlines are missed. Once payment is received, we will reserve your slot in the program; for this reason
exhibition space and podium presenter slots are nonrefundable, should you choose to cancel after payment has been received.
May I make a substitution on my registration?
Yes; if you are personally unable to attend, you may send a substitute in your place free of charge.
Please contact
Client Services for instructions on how to register your replacement delegate.
I have registered, but have not received my e-confirmation and invoice. When can I expect these?
An e-confirmation with your invoice will be sent within 48 hours of receipt of your registration. If you have not received your e-confirmation and invoice, please check your Spam filter to see if the e-confirmation was routed to your junk mail folder. If the e-confirmation has been routed to your junk mail folder, please add: @biopartnering.com and @techvision.com to your “Safe Senders” list. If the e-confirmation is not in your junk email folder,
click here to have your biopartnering.com login details resent. If you need a copy of your invoice or receipt, please email
Client Services to have it resent.
I have registered, but haven’t received my login details for the partnering system.
If you have not received your login details to access biopartnering.com, please confirm that payment for your registration has been sent. Login details for biopartnering.com are emailed when payment is received. Please
click here to have your biopartnering.com login details resent.
How do I request a refund of the GST (Goods and Services Tax) I was charged on my invoice as I am not a Canadian company?
Visit the
Canada Revenue Agency website for details and appropriate forms to submit for a refund.
What happens if I have not paid my registration before the conference?
Payment is required before attendance to the event is granted. Registrations that are not paid 28 days after the invoice date may be cancelled, so you may have to register at a higher rate. We cannot guarantee Early Bird or other discounted tickets if they are unpaid after 28 days.
Please contact
Halle Evans for questions or assistance regarding making payment.
When will I receive my conference badge?
You will receive your name badge and handbook when you check in onsite.
What is the last day I can register for the event before arriving?
There is no deadline to register; however, the deadline to receive the discounted Early Bird Rate ends 14 December. Registrations will be accepted online through 22 January and onsite registration will be available beginning at 15:00 on 24 January for USD $2,100 + GST.
What is biopartnering.com?
biopartnering.com is web-based partnering software that among other things, enables you to pre-arrange your face-to-face meetings prior to attending BioPartnering North America.
How do I obtain access to biopartnering.com?
You must register and submit payment for your registration. Your username and password will then be emailed to you.
Can I get a list of registered delegates?
If you are registered and paid, you can pull up-to-date delegate lists at any time from biopartnering.com.
- Log on to biopartnering.com with a user name and password.
- Under the Profiles box click on Personal, at the bottom- click on the Show All.
- You can then sort by title, country, company or name simply by clicking on the headers.
- Once you’ve sorted to your liking, simply scroll over with your mouse to copy all and paste special into an excel document.
- (Use Paste Special and select Text Only so you don’t have little icons in your view).
My username/password doesn’t work, what should I do?
Only registered and paid delegates are granted access to biopartnering.com. We recommend that you check with your accounting/finance department to verify payment was submitted and received. If you need further assistance, please contact
Halle Evans.
I lost my username/password, what should I do?
To have your username and password resent, please
click here and enter your email address. Alternatively, you can email your request to
Jaro Dockalova.
I submitted a company profile as part of my presenter application. Will that profile be imported into biopartnering.com?
No; the profile you submitted is only used by the selection committee and the information gathered is reflective of the selection process. You will need to upload a company profile into biopartnering.com once you have received your login details.
What are the company profiles in biopartnering.com used for?
Company profiles are used by delegates to determine which companies to contact. Additionally, company profiles uploaded to biopartnering.com prior to 18 December 2009 are included in the conference handbook for sponsors, exhibitors and presenters. Profiles uploaded prior to 26 January 2010 will be included in the conference PDF.
How do I enter a profile into biopartnering.com?
Upon receipt of your login details, please login to your account and click on the "Edit Company Profile" link. This will direct you to the company profile editing page. The deadline to submit your profile for inclusion in the handbook (for sponsors, exhibitors and presenters) is 18 December 2009.
Sponsors, Exhibitors & Presenters: Please note that the only profile section that will be included in the handbook is the "Printed Handbook Profile."
All company profiles uploaded prior to 26 January 2010 will be included in the conference PDF.
How do I print my schedule?
To print a copy of your schedule, please log in to your biopartnering.com account and click on the Print Schedule link located in the My Meetings module. To print a copy of your meeting availability, please click on the Meeting Availability link. Alternatively, you can obtain your final meeting schedule, which may include last minute changes and additional meetings, onsite from the Meeting and Message Desk.
As a speaker, who do I contact about my registration, biography, program logistics, location, timing, etc.?
All speakers will receive an email which outlines details for preparing for your speaking role. You may also find most schedule information on the
online program.
If you have specific questions, please contact
Christine Bennett, Conference Logistics Coordinator.
When will program details be made available online?
2010 BPN program details are available on the
online program.
Who do I contact for sponsorship opportunities?
Please contact
DeShonne Rushton to discuss sponsorship package options.
What sponsorship packages are available and what benefits are included with each?
A variety of sponsorship packages at different price levels which offer exceptional promotional opportunities to a targeted audience of decision makers are available. For details, please contact
DeShonne Rushton.
Do I receive an ad in the conference handbook?
Certain levels of sponsorship include ads in the conference handbook. Contact
Christine Bennett for details.
How do I access the delegate list?
All paid delegates are listed in biopartnering.com and can be downloaded and printed.
If you are registered, you can pull up-to-date delegate lists at any time from biopartnering.com.
- Log on to biopartnering.com with a user name and password.
- Under the Profiles box click on Personal, at the bottom- click on the Show All.
- You can then sort by title, country, company or name simply by clicking on the headers.
- Once you’ve sorted to your liking, simply scroll over with your mouse to copy all and paste special into an excel document.
- (Use Paste Special and select Text Only so you don’t have little icons in your view).
What benefits will I receive as a Podium presenter?
A comprehensive list of Podium presentation format benefits can be found
online.
How much does it cost to have a company presentation?
The cost of a company presentation varies with the type of presentation and the current exchange rate. Please contact
Presenter Sales at +1.831.464.4230 ext. 137 for current presenter fees.
How do I apply for a company presentation? Is there a deadline?
Applications to present are accepted online. There is no deadline to apply, but presenting company opportunities are limited in number and reviewed in the order received, so it is recommended to apply early to ensure the best chance for acceptance. To submit an online application, please visit
www.techvision.com/bpn/apply.
What kind of company would benefit from a company presentation?
If your company has one or more of the following business development goals, a company presentation can give you face-time with industry decision makers that can make your goal a reality:
- Partnering of a drug, device, discovery platform or delivery device with a pharmaceutical or biotech company
- A merger, acquisition or new entity spin-out
- Fund raising for any stage of company development both public and private
- In-licensing of new products to enrich your development pipeline
- Informing the biotech, pharma and investment community of new milestones your company has recently achieved and new developments in your pipeline
What sort of information should I include in my application?
The two most important things to include in your presenter application are:
- Company’s goals for the conference: are you coming to partner a program, raise funds, in-license a drug delivery technology? Take the time to explain why you would benefit from a company presentation.
- What makes your product or program unique? What is it about your company’s work that makes it stand out from the rest? Is it an underserved application? Exceptional efficacy data? A large profit potential?
I have submitted my presenter application. What happens now?
The first thing that will happen is that you will receive an email confirmation that your application has been received. Please note: this receipt is not a confirmation of acceptance, only a confirmation that the committee has received your application. Please be sure to submit an up-to-date email and phone number with your application; the committee may be contacting you to request additional information before your application is approved.
If your application is approved, you will receive an email from the
Presenter Selection Committee. You will then receive your invoice which is also your electronic confirmation of acceptance.
Can I have a list of past presenters?
For a complete list of past presenters, contact
Presenter Sales.
If you would like a list of all 2010 attending companies, please
click here.
Who should I contact for more information about a presentation?
For questions or to check your application status, contact
Presenter Sales at +1.831.464.4230 ext. 137.
How do I reserve a hotel room?
Visit our
travel page for reservation information.
What impact will the Winter Olympics have on my trip to Vancouver?
BPN 2010 delegates should not experience any inconvenience during their stay in Vancouver for BPN. All travel arrangements should remain the same as past years, with the exception that we are encouraging delegates to make their hotel reservations with the Westin as soon as possible upon confirmation of attendance.
For more information about your visit and the Olympics,
click here.
What is the Winter Olympics schedule? Can I get tickets?
The opening ceremony for the Winter Olympics will be held on 12 February. Winter Olympics 2010 will include the Paralympic Winter Games, which will open on 12 March 2010. Closing ceremonies will take place on 28 February 2010.
Both the Olympic and Paralympic Games are being organized by the Vancouver Organizing Committee (VANOC). For ticketing information,
click here. For more information about your visit,
click here.
What do I need to bring with me to check in at the conference?
Please bring some form of identification – a business card or Driver’s License to assist the registration staff with locating your name badge. If you have not pre-registered, you will need to bring a credit card with you to complete an onsite registration.
Can I register onsite?
Yes, onsite registration is available by credit card only. Onsite registration will be available beginning at 15:00 on 24 January for USD $2,100 + GST.
When can I check in onsite?
The Registration desk is open from 15:00 to 19:30 on Sunday, 24 January and opens at 7:30 on Monday, 25 January.
For quicker entry to the conference on Monday morning, please come by Sunday evening to pick up your name badge and enjoy the Welcome Drinks Reception from 17:30 to 19:30. For more information, please email
Client Services.
Are there any restaurants at the Westin?
Yes. There are a few options at the Westin Bayshore, from casual to more formal dining options.
Click here for more information.
Is there a business centre onsite to send/receive faxes or make copies?
Yes, the business centre is located on the first floor of the Westin.
How can I ship any conference materials back to my office?
FedEx will be onsite during conference hours. Other couriers can be arranged via the business centre.
How can I stay informed onsite about my meetings?
1. Via SMS (Text) Messaging: You can stay informed about your onsite meetings with SMS text messaging by entering your mobile number into the Mobile text field in your biopartnering.com personal profile. The system will send a text message to your mobile phone to inform you about a new incoming request, a newly scheduled meeting, or a canceled meeting. If you receive a text message, simply follow the instructions stated in the message.
Please check your biopartnering.com account to verify your mobile number. To receive the SMS messages, you must enter the country code for your mobile number, as well as the number itself. Delegates are responsible for any costs associated with using the SMS notification system. SMS messages will originate from a US telephone number. Please contact your wireless carrier for more information.
2. Via the Meeting & Message Desk: During the event you can continue to schedule meetings by visiting the biopartnering.com Meeting & Message Desk. In addition to assisting you with requesting and scheduling meetings, the staff at the Desk will also be able to print copies of your meeting schedule.
How does it work?
- Go to the biopartnering.com Meeting & Message Desk.
- Tell the staff what you would like to do: cancel or reschedule an existing meeting, submit a new meeting request, receive a copy of your schedule, etc.
- Fill out any necessary forms that the staff will hand to you.
- From time to time, check the electronic message monitor (large screen TV) to see if your name is posted.
- If you see your name, return to the Desk. Your name will be posted to alert you that either the delegate responded to your meeting request or that another delegate has left a message for you. If you have a Blackberry or another mobile device enabled to receive emails, you will also be notified via email. The email will instruct you to go the Desk to pick up your message(s).
